Refund & Return Policy

Order confirmation and shipping confirmation

Once you order any medicines you will receive and email for order confirmation with payment instructions. Once your payment receive you will receive second email confirming your order is now processing .

if we are not able to fulfill your order for any reason or there is a problem with payment , then we will contact you for the same .

you can contact us for any query while ordering product or payment issue

Once your order is in processing it will take likely be shipped within 24-48 hours. Once your shipped you will receive and email with your order details and tracking number also you will receive a link where you can track you order .

Incorrect or Faulty products

we will allow you to return , replacement or refund if you receive incorrect or faulty product in any condition

Refund , Return and change to order

We offers you 100% payment refund or reshipment of the products which you have ordered . In case for any reason your order does not reach you within a maximum of 28-30 working days. If for some reason, your order does not live or untrakable or is damaged in transit, we will ship you another package or issue you a refund as per your request. If an item or items are returned to us due to non-compliance issues with your country’s import laws and customs regulations, a 100% payment refund will be issued. All the transactions that start from placing an order to you it reaching your doorsteps take around 20 to 30 days.

Note this

Any order which is lost is reshipped or refunded by medsloop. If there is a delay in receiving the order, it is very important to report it to the our customer support within 1 weeks from the day it is shipped to the customer.  A refund or reshipment for the order lost is done as soon as it is reported. Any report that is made within 1 weeks will not be accepted or refunded.

Following conditions apply for replacing an order that is made to the medsloop :

  • If the delivery of the product takes more than 14 days to what was mentioned in the shipping detail of the same.
  • The shipping date provided is correct
  • If the buyer places the order at the incorrect address, the order is charged for the replacement policy.


We are based offshore in India, and your local Customs treat your order as imported goods. Your order will go through Customs; there might be a delay while they process your order for customs formalities. We suggest you that always allow extra time and order ahead, so during this phase you are not inconvenienced. This delay can be just a few days to 3 weeks in extreme cases before they contact you.

Need help?

Contact us at {} for questions related to refunds and returns.